About Us and Veterinary Medicines




NES animal health is an on-line retailer specialising in animal 
health care, feeds, wormers and flea treatments.   This site along with our other site www.northernequine.co.uk we supply a large range of products for all animals.   We are based in Stanley , County Durham - VMD registered premises code - 2033760.  

Our friendly and knowledgeable staff will help you with any queries or questions you may have.  We supply many of the top quality brands of Horse, Dog, Cat, Small Animal, Small Holder and Bird Feeds, Supplements,
Health care Products, Worming and Flea control products. 

Some of the products listed on this website are for sale only through our registered SQPs  and are strictly regulated sales.  When purchasing animal medicines (including flea treatments and  wormers) it is a legal requirement that we ask you to complete the short form on the product pages, before we are able to dispatch the goods.  We may also ring you to confirm your order and to check the details that you have given are correct and accurate.

The VMD require us to collect this information to ensure that the product is appropriate for your animals health care needs. To supply POM-VPS and NFA-VPS medicines (eg. Wormers). It is a legal requirement for us to record your information under the Veterinary Medicines Regulations 2011.  

Please find a link below to view information about products that we have listed on our website, on this link you will find details of all veterinary medicinal products currently authorised in the UK together with a list of suspended and recently expired products.  VMD product information database link- click here

If you need to report an allergic or adverse reaction to a product  - please click this link to go the VMD adverse reaction page and yellow forms



If you have a complaint about the service, delivery, or products we have supplied please contact us directly on  07900431153 or sales@nesanimalhealth.co.uk.  We prefer for you to talk us directly as we cannot rectify problems if we don't know that they exist.  We try where possible to resolve issues within 7 - 10 working days.  Where these claims involve other organisations please allow up to 28 days for your complaint to be handled 

In the case of  veterinary medicines supplied  - You should complain to us directly first. If you are not happy with the way we have handled your complaint about veterinary medicines ONLY, this can then be passed on to the VMD for investigation.   Or you can email the VMD at postmaster@vmd.defra.gsi.gov.uk, or telephone on 01932 336911 or send a fax on 01932 336618.  
The VMD will investigate your complaint and send you a full reply within 15 working days. If this isn’t possible, they let you know why and tell you when you can expect a full response.

 

MEDICINES  -   we can supply some animal medicines authorised for sale in the U.K and these are sold by our registered R-SQP - Miss Janet Arnold 

LARGE STOCK RANGE  - We hold a large range of equine and companion animal medicines and health products including supplements and feed.

COMPETITIVE PRICES -  We try to ensure that our prices are competitive and frequently have special offers or deals on the more popular products.

CUSTOMER CARE  - Our customer interests are always foremost and we want to ensure that our customers are satisfied at all times. If you have a complaint please contact us, we cannot resolve issues if customers don’t talk to us directly. In the first instance, complaints should be made via  email at sales@nesanimalhealth.co.uk



STANDARD OPERATING PROCEDURE FOR ONLINE AND TELEPHONE SALES OF VETERINARY MEDICINES 



COMPLAINTS 

If you have a complaint about our service, we prefer that you call, write or email. If you call us by telephone, we will make a written record of your complaint and ask you to confirm this is accurate before dealing with the highlighted issues.
We will investigate your complaint fully and make every effort to resolve it within 7-10 working days. If this is not possible we will send you a letter or email explaining why and we will let you know when to expect a full response.  In some cases complaints may take up to 28 days to resolve.



ORDERING  - All orders can be received either by telephone,  email or via the web or face book  and products will normally be dispatched on a next working day delivery or 2-3 day delivery.   In the case of veterinary medicines items are sent by registered courier and a signature will be required when they arrive.


An answering machine service is also available on 07900 431153 and these calls are checked and recorded at the beginning of each working day or alternatively an email can be sent to sales@nesanimalhealth.co.uk


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Staff Roles 

Janet - Manager /  R-SQP / Equine Body Worker

Janet started  the business in September 2005 as Northern Equine Services .   When it was first established initially janet was doing freelance instruction / training / grooming and equine body work / massage.  Janet's animal experience comes from working with horses for over 25 years, including working  with competition horses, stud yards, riding schools and yards that produced and sold stock.   

Along with the R-SQP qualification Janet also has other qualifications to support her experience. Janet has had training with Dodson & Horrell, Spillers, Dengie, Saracen, Honeychop, Baileys  and Simple Systems enabling her to give horse owners quality feeding advice. Janet also holds a HND module in Horse Nutrition.
Janet also holds qualifications in Hills & Royal Canin dog & cat nutrition, along with being a natures menu RAW
adviser and is currently studying toward a Canine Health & Nutrition Diploma plus an equine degree.


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Northern equine services can be found at  http://www.vmd.defra.gov.uk/registers/sqpretailers.aspx as an approved SQP retailer

The registered  SQP's listed above can be found at  
http://www.vmd.defra.gov.uk/registers/sqpregister.aspx