Terms & Conditions

NES Animal Health Ltd recommends that you print out and keep a copy of these terms and conditions for future reference.

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

This site is owned and operated by   
Companies House Registered Number  11540007    
Registered Business Address -  511 Durham Road, Gateshead, Tyne And Wear, England, NE9 5EY
This is not a postal address please don't send items to this address 

This site is owned and operated by NES Animal Health Ltd  ('NES Animal Health Ltd ', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by either email: sales@nesanimalhealth.co.uk or phone: 07900 431 153 ( Monday – Saturday  09:00 to 17:00).

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Business Postal Address - NES Animal Health Ltd , 14 Vincent Terrace, Annfield Plain, Stanley, County Durham DH9 7UN

The Contract Between Us

Any contract for purchases made through the website will be with NES animal Health Ltd  we  must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received NES animal Health Ltd will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. NES animal Health Ltd's acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

NES animal Health Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

General Terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the NES animal Health Ltd website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

This Website

NES Animal Health Ltd own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on the NES animal Health Ltd  website, we make no warranties, whether express or implied in relation to its accuracy.

We make no warranty that the NES animal Health Ltd website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

 We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the NES animal Health Ltd website.

1. We reserve the right to alter prices or specifications with prior notice

2. All reasonable care has been taken to make sure the content of this site is up to date and accurate.  We may amend the terms, condition, prices and specifications from time to time, in which case the amended version will be published on this site.  The terms & conditions shall be governed by and construed in accordance with English law.

3. Loss of Goods- goods are shipped out via tracked courier - if you do not receive your goods within 7 working days please notify  / contact us.

4. Customs Duties - We shall not be liable for any duties imposed by overseas customs and shall have no liability in respect for goods rejected by customs.  We will try to provide the information that they require.

Payment Details

NES animal Health Ltd accepts payment by Visa and MasterCard, Amazon pay or PayPal .   All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.

Upon receiving your order NES animal Health Ltd  payment is debited from your card or PayPal account. Your card will  be charged before dispatch of the items in your order. 

Availability of Goods You Order

If NES animal Health Ltd has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by NES animal Health Ltd from your credit card will be re-credited to your account and NES animal Health Ltd will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 14 days of your order. NES animal Health Ltd will not be obliged to offer any additional compensation for disappointment suffered.

Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to amend.

Changes to This Agreement

NES animal Health Ltd reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed sever able and shall not affect the validity and enforceability of any remaining condition.


Delivery can be to any UK or Ireland address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods. When you add products to your Shopping Basket, the appropriate delivery area will need to be selected. You will always be able to see the postage charge before submitting your order.

How Much Is Delivery ? 

You will only pay one delivery charge per order, which will be the highest depending on the weight content of your order. When you have added items to your shopping basket, the standard delivery charge for those products will need to be selected to add the appropriate tariff to your order total. Delivery charges for large items such as large bale animal bedding, large bale horse feeds and large bags of animal feeds are charged at approximately £4.99 per item.

How Long Does Delivery Take?

Our standard delivery service is to any UK mainland address, which takes an estimated 3-5 working days to arrive. Please note these are estimated time-scales and deliveries to remote island / offshore postcodes and pallet deliveries may take longer. Delivery dates do not include public holidays and weekends. Deliveries may arrive in separate parcels. If items are out of stock you will be notified of this. Express delivery is also available – please contact us if you require this service. In some instances delivery times can be longer due to circumstances beyond our control such as extreme weather, in these cases we ask that you allow for an extended delivery date.

Who Will Be Delivering my Parcel?

All delivery time-scales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. However, delivery may take up to 3-5 working days.  Most parcels are sent via FedEx, Royal Mail or UK mail (DHL)/ Ipostparcels  which is a  two to three day delivery service.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Delivery are typically between the hours of 9am and 5pm; we are unable to confirm a specific time.  please note our couriers do not work weekends or bank holidays.

NES animal Health Ltd​​​​​​​ will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.  Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and NES animal Health Ltd​​​​​​​ shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Force Majeure

NES animal Health Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control. In the unlikely event that your item does not arrive within the estimated delivery time please email us at sales@nesanimalhealth.co.uk with your order number. Should you fail to report that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item and therefore unable to replace your goods.


If you want to return a product purchased from NES animal Health Ltd​​​​​​​ then you need to notify us within 2-3 days from receipt of the goods. You then have 14 working days to return the item and we will provide a refund with 14 days.  Used or opened items including Food, medicines vitamins and supplements cannot be returned.  Custom orders and personalised items cannot be returned.The returned goods must be in its original state and any goods or accessories that accompany the returned product must also come back to us (this is especially important in the case of faulty products). You will be required and are responsible for returning the incorrect / unwanted product to us and to arrange and pay for the return shipping to our office in Stanley

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. This returns policy does not affect your legal rights.

Please post returns to the following address:

Northern Equine Services, 14 Vincent Terrace, Annfield Plain, Stanley, County Durham DH9 7UN 

Cancellation of Orders 

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the NES animal Health Ltd​​​​​​​ website, by emailing us at sales@nesanimalhealth.co.uk  or by phoning / texting  us on 07900431153.

All orders taken before 10am will be where possible  processed and sent for delivery the same day. Orders taken after this time will be processed for dispatch on the next working day