Delivery can be to any North East England Postcode . Please make sure you keep the receipt enclosed with your goods. When you add products to your Shopping Basket, the appropriate delivery area will need to be selected. You will always be able to see the postage charge before submitting your order.
How Much is Delivery?
We carry out free local delivery twice a week on Tuesdays & Thursdays. For those just slightly out of our free area, you will only pay one overall delivery charge per order, which will be charged depending on the total weight content of your order. When you have added items to your shopping basket, the standard delivery charge for those products will be added to your order total. Delivery charges for large items such as large bale animal bedding, large bale horse feeds and large bags of animal feeds is charged at approximately £4.99 per item.
How long Does Delivery Take?
Our standard delivery service is to any North East Postcode and this occurs every Tuesday & Thursday. Please note these are estimated time-scales and deliveries where there are stock issues may take longer. Delivery dates do not include public holidays and weekends. Deliveries may arrive in separate drop offs or parcels. If items are out of stock we will try to notify you of this if possible. In some instances delivery times can be longer due to circumstances beyond our control such as extreme weather, in these cases we ask that you allow for an extended delivery date.
Who Will Be Delivering my Parcel ?
All delivery time-scales are subject to product and delivery slot availability. There are no deliveries on a weekend or on bank holidays. NES animal Health Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and NES animal health Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
NES Animal health shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control. In the unlikely event that your item does not arrive within the estimated delivery time please email us at firstname.lastname@example.org with your order number. Should you fail to report that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item and therefore unable to replace your goods.
Under the Consumer Protection (Distance selling) regulations 2000, you can exercise your right of cancellation after the goods have been delivered to you but you must inform us in writing within 7 days of receipt, that you would like to return the goods. You will then be responsible for returning the UNUSED AND UNOPENED goods within 7 Days of receipt at your own cost . Items deemed to have been used with not be refunded.
If you have received a damaged product purchased from us then you need to notify us within 24-48 hours from receipt of the goods.
If you want to return a product purchased from NES animal health then you need to notify us within 1-2 working days from receipt of the goods. You then have 14 working days to return the item and we will provide a refund with 14 days.
Used or opened items including Food, medicines vitamins and supplements cannot be returned. . The returned goods must be in its original state and any goods or accessories that accompany the returned product must also come back to us (this is especially important in the case of faulty products).
You will be required and are responsible for returning incorrectly ordered or unwanted product to us and you will need to arrange and pay for the return shipping to our office in Stanley. We highly recommend you use a registered postal service for this.
If the product is faulty or there is an issue with the product such as it is the wrong product sent or the item is mouldy or damaged - we need you to send us as photograph of the bag and the product inside - as we need to get photographic evidence to send to our suppliers / manufacturer for investigation. The product needs to be kept in its original packing so we can obtain the batch number and expiry dates also. Where possible we will try to replace the product ASAP.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the NES Animal Health website, by emailing at email@example.com or by phoning / texting us on 07900431153.
If your order has been shipped we can cancel it minus the shipping fee if this applies and you will be credited the amount of the product or if the product has left for the courier you will have to return the item back to us for a refund.